FAQ

Quick answers to all the simple questions you may have.

From turnaround time to printing specs, find your answers here.

If it’s not here, contact us, and we’d be happy to help!

What is the average turnaround time?

Turnaround time will vary based on a number of factors such as use of special finishes and quantity. Your account representative will keep you informed of the timetable during every step of the process.

Do you offer product samples?

We sure do! Simply fill out this form.

How do I upload my files to your FTP?

To upload to our FTP, you will first need to have a username and password created by your account representative.

  1. Visit http://file.pi-pkg.com:8080 and log in using your username and password.
  2. Upload your collected art files in a ZIP folder.
  3. Notify your account representative of the file upload.
What are the required printing specs?

Our printing specs quick guide will have all the details you need. We offer a quick overview PDF and a detailed spec sheet PDF.

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